Frequently Asked Questions

Standard shipping within Nigeria typically takes 3-7 business days, depending on your location. Express shipping is available for 1-3 business days. International shipping times vary by destination but usually take 7-21 business days. You'll receive a tracking number once your order ships so you can monitor its progress.

Yes! We offer free standard shipping on orders over ₦25,000 within Nigeria. For orders under this amount, standard shipping costs ₦2,500. Express shipping rates vary by location and urgency. International shipping costs are calculated based on destination and package weight.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and visiting the 'My Orders' section. Simply click on the order you want to track to see real-time updates on its status and location.

You can modify your shipping address within 2 hours of placing your order, provided it hasn't been processed yet. After this window, changes may not be possible. Contact our customer service team immediately if you need to make changes. We'll do our best to accommodate your request.

If your package arrives damaged, please take photos and contact us within 48 hours. For lost packages, we'll investigate with the shipping carrier and provide a replacement or full refund. We work with reputable carriers and fully insure all shipments to protect your purchase.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Digital products and personalized items are not eligible for returns. To start a return, log into your account and select 'Return Items' from your order history.

Once we receive and inspect your returned item, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method: credit cards typically take 3-7 business days, while bank transfers may take 5-10 business days.

Yes, we offer exchanges for different sizes, colors, or models of the same product. The exchange process is similar to returns - just select 'Exchange' instead of 'Return' when initiating the process. If there's a price difference, we'll either refund the difference or charge you accordingly.

If the return is due to our error (wrong item, damaged, or defective), we'll provide a prepaid return label. For returns due to change of mind or sizing issues, the customer is responsible for return shipping costs. We recommend using a trackable shipping method for returns.

We accept all major credit and debit cards (Visa, Mastercard, Verve), bank transfers, Paystack, Flutterwave, and mobile money payments. For your security, all payments are processed through encrypted, PCI-compliant payment gateways. We do not store your payment information on our servers.

Absolutely. We use industry-standard SSL encryption and work only with PCI-DSS compliant payment processors. Your payment information is never stored on our servers and is processed securely by our trusted payment partners. Look for the padlock icon in your browser's address bar when making payments.

Currently, we only accept one payment method per order. However, you can use discount codes or store credit in combination with your primary payment method. If you need to split payment across multiple cards, consider placing separate orders.

Payment declines can happen for several reasons: insufficient funds, incorrect card details, expired card, or bank security measures. Double-check your information and try again. If the problem persists, contact your bank or try a different payment method. Our customer service team can also help troubleshoot payment issues.

Creating an account is easy! Click 'Sign Up' at the top of any page, enter your email address, create a password, and fill in your basic information. You can also sign up using your Google or Facebook account for faster registration. Having an account lets you track orders, save items, and checkout faster.

Click 'Forgot Password' on the login page and enter your email address. We'll send you a secure link to reset your password. Check your spam folder if you don't see the email within a few minutes. The reset link expires after 24 hours for security reasons.

Yes, you can update your email address in your account settings under 'Profile Information'. For security reasons, we'll send a verification email to your new address to confirm the change. Your login credentials will remain the same unless you choose to change your password as well.

If you wish to delete your account, please contact our customer service team. We'll need to verify your identity before proceeding with account deletion. Note that this action is permanent and will remove all your order history, saved items, and account data. Consider deactivating your account instead if you might want to return later.

Product availability is shown on each product page. In-stock items will show 'Add to Cart' or display available quantities. Out-of-stock items will show 'Notify When Available' - click this to get an email when the item is back in stock. Quantities are updated in real-time as orders are placed.

Yes, most of our products come with manufacturer warranties. Warranty terms vary by product and brand - you'll find specific warranty information on each product page. We also offer extended warranty options for certain electronics and appliances at checkout. Keep your receipt and order confirmation for warranty claims.

Absolutely! Our website shows personalized recommendations based on your browsing history and purchase patterns. You can also contact our customer service team for expert advice on product selection. Many product pages also feature 'Customers also bought' and 'Similar items' sections to help you discover related products.

Try refreshing the page, clearing your browser cache, or using a different browser. Make sure your internet connection is stable and you're using an updated browser version. If problems persist, try accessing the site from a different device or network. Contact our technical support if you continue experiencing issues.

You can reach our customer support team through several channels: email us at support@jumexstores.com, call our helpline during business hours, or use the live chat feature on our website. We typically respond to emails within 24 hours and are available by phone Monday-Friday 9 AM to 6 PM WAT.

While you can browse and add items to your cart without an account, creating one allows you to save items to your wishlist permanently across devices. Guest carts are saved for a limited time using browser cookies, but may be lost if you clear your browser data or use a different device.